AI tools & services
ChatGPT, Claude, Kimi, Cursor, Canva Pro, LinkedIn Premium
- Problem on our side
- Other legitimate cases
- Misuse
Refund policy
Full transparency and clear conditions for your peace of mind.
Fast processing
A reply within 24–48h on every refund request.
Total transparency
Clear conditions based on the type of product bought.
Dedicated support
Personal help on WhatsApp for every case.
Refund rate by category
Subscriptions
Crunchyroll, CapCut Pro and other subscription services
- Account not working
- Change of mind
Refund process
Report the problem
Contact support on WhatsApp, Instagram or through the contact page with your transaction ID (VNX-XXXXXXXX) and a detailed description of the issue.
Verification
Our team reviews the request, checks the order details and assesses the situation to determine eligibility.
Decision
You receive an official answer by email with the decision (approved or refused) and the refund amount where applicable.
Refund
The approved amount is returned through the original payment method (bank transfer, D17, Flouci, wallet). You get a confirmation once processed.
Detailed conditions
When a 90% refund is granted
- The delivered account or key does not work and our team confirms the fault.
- The product does not match the description on the product page.
- Delivery failed and we cannot supply a replacement.
- A duplicate charge caused by a technical error on our side.
When a 70% refund is granted
- Change of mind reported within 24 hours, before the product is used.
- A legitimate case that is not caused by a fault on our side.
- An order cancelled after supplier processing has already started.
When no refund is possible
- A licence key or access code has already been revealed in your vault.
- Credits or an activation have already been delivered to your account.
- The problem comes from misuse of the product (see below).
- The request arrives more than 7 days after delivery.
- No transaction ID or proof of payment can be provided.
Processing times
- Vynox reply: 24–48 hours.
- Refund payout: 2–5 business days after approval.
- Wallet credit: immediate on approval.
User responsibility
Vynox is not responsible for misuse of the products you buy when it causes problems with your account (ban, suspension, restrictions).
Examples of misuse:
- Sharing credentials with other people (breach of the provider's terms).
- Using AI tools for spam, illegal content or fraudulent activity.
- Changing the password or security details without a valid reason.
- Signing in from several countries at once (suspicious-behaviour detection).
- Exceeding the service usage limits (for example API rate limits).
In these cases no refund is issued, because the problem comes from your use and not from the quality of the product supplied by Vynox.
How do I request a refund?
Follow these simple steps to submit your request.
Information required
- Transaction ID (VNX-XXXXXXXX)
- Email used on the order
- Detailed description of the problem
- Screenshots (if applicable)
- Original proof of payment
Deadlines to respect
- 24h for a change of mind (70%)
- 48h for a technical problem (90%)
- 7 days maximum after delivery
- Vynox reply: 24–48h
- Refund: 2–5 business days